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1. What are your office hours?
2. Why are the airplanes coming in so low?
3. How do I report a ComEd outage?

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1. When am I required to have a building permit?
2. How much does a building permit cost?
3. What documents do I need to turn in for a building permit?
4. How do I report a property maintenance issue?

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1. I am selling my house in Riverside, what do I need to do?
2. I just purchased a home in Riverside, what do I need to do?

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1. Does the Building Department recommend contractors?
2. Does the Building Department have a list of contractors that I can view?
3. How does a contractor get licensed?
4. Who should apply for a permit - the owner or contractor?
5. How do I apply for a permit?
6. I’m doing the work myself. Do I still need a permit?
7. What if my relative is going to help me do a job?
8. How long does it take to get a permit?
9. How far in advance should I apply for a permit?
10. How much does a permit cost, and when do I pay for it?
11. How long are permits valid for?
12. What are construction hours?
13. What happens if I don’t get a permit?
14. Are inspections required?
15. What do I do when my job is complete?
16. What is the normal process of getting a building permit?
17. Which building codes does the Village enforce?

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1. How do I apply for a building permit?
2. How do I apply for a contractor’s license?

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1. What is EAB?
2. Why is this the first time I am hearing about this?
3. Where is EAB?
4. What are the treatment options?
5. Is the Village treating ash trees for EAB?
6. Should I treat my parkway tree or privately owned ash trees?
7. The parkway tree looks so healthy, how do you know it is infested?
8. Does this insect harm any other trees?
9. How many Village ash trees are there?
10. Will the Village contact me before removing my infested parkway tree(s)?
11. Will the Village inspect privately owned trees?
12. Why does an infected ash tree need to be removed; can we wait until the tree is dead?
13. If you identify an infected ash tree on my parkway, will you remove all of the ash trees on my parkway?
14. Will the Village remove the stump once the tree is removed?
15. Why do the plants, edgin, and landscape bricks need to be removed prior to stump removal?
16. Will the Village remove plants, edging, and landscape brick prior to stump grinding?
17. Will the Village replace the trees that are removed from the parkway?
18. How long do I have to wait for a replacement tree?
19. What will be the size of the replacement tree?
20. Can I plant my own tree?
21. Will the Village reimburse me if I plant my own tree?
22. Can I choose what type of tree will be installed?
23. Why can’t I choose the same tree as all of my neighbors?
24. This is the first I am hearing of EAB; why am I so far down on the replacement list?
25. Is this going to cost me anything?

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1. When are water bills due?

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1. What do I do with old fire extinguishers?
2. What is the departments ISO rating?
3. What can I do to prepare for severe weather?
4. How do I know what is in the floodplain?
5. How do I minimize my flood damage?
6. What should I do with my medical information?
7. What do I do when the siren is activated?
8. What do i need to know about railroad safety?
9. What do I need to know about carbon monoxide hazards?
10. What are the local regulations on fireworks?

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1. Will the Village prune my parkway tree?
2. How can I get a tree planted on my parkway?
3. Does the Forester provide assistance regarding private property trees?
4. Can you recommend a tree company for tree removal or maintenance?
5. Does the Village pick up my tree trimmings or storm damage?
6. Will the forester inspect my tree?

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1. What forms of payment does the Village accept?
2. What do I need for a garage sale permit?
3. My gas lamp is out. Who do I call?
4. When is the office open?
5. What are the phone numbers for Village departments?
6. What are the phone numbers for Riverside community organizations?
7. Where is the Parks and Recreation Department located?
8. Where is the Public Works Department located?
9. The sewer in front of my house is flooded. What do I do?

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1. What is West Nile Virus?
2. How is the Village of Riverside monitoring West Nile Virus in the community?
3. What steps are being taken to control the mosquito population in Riverside?
4. What should I do if I find a dead bird in Riverside?
5. How worried should I be about getting infected with West Nile Virus?
6. What are the symptoms of West Nile Virus?

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1. Where can I park my car?
2. Where is commuter parking available?
3. Are there metered parking spaces?
4. Do I have to renew my parking permit?
5. How can I be placed on a waiting list?
6. I am a resident without overnight parking. Where can I park?

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1. What are your office hours?
2. How do I register for a program?
3. Where can I find the recreation brochure?
4. How can I get involved with Riverside Parks and Recreation?
5. Do you have a lost and found?
6. When will the brochure be released?
7. How do I sign up for Summer Camp?

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1. Is door to door solicitation allowed in Riverside?
2. How do I test to become a Riverside police officer?
3. Why did I receive a parking ticket?
4. How do I pay a ticket?
5. How do I contest an ordinance violation or parking ticket?
6. How do I know my court date?
7. What do I do if my parking ticket went to collections?
8. How do I know when to go to court if I'm the victim of a crime?
9. Someone I care about got arrested and could not make bond. Can I visit them?
10. How do I get a crash (accident) report?
11. What do I do if my vehicle was towed?
12. How do I submit a crime tip?
13. How do I submit a Freedom of Information Act request and what are the guidelines?
14. What do I need to do to pick up my property?
15. How do I file a citizen complaint?
16. How do I file a thank you or a compliment?
17. Does the police department offer fingerprinting?
18. What are trick-or-treating hours this year?

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1. How do I find out if my house is a local historic landmark?
2. I purchased a local historic landmark. Do I need any special approvals to do work on my home?
3. What are the standards for a certificate of appropriateness?
4. How do I apply for a Certificate of Appropriateness?
5. I am interested in having my home designated as a local landmark.
6. Does the Preservation Commission have to approve the color of my home?

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1. Can you send someone out to shovel my driveway or sidewalk?
2. Where do I get the free mulch Riverside offers?
3. How do I get a banner hung in the park for my special event?
4. Where can I report a broken gas lamp?

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1. What services are offered by Riverside Township?

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1. What does the inspector look for?
2. What if something on the property doesn’t comply?
3. What happens during the inspection?
4. When does the inspection take place?
5. How much does this cost?

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1. How do I enroll my child in camp?
2. How do I make payments for summer camp?
3. When is the summer camp payment deadline?
4. What if I want to withdraw from summer camp?
5. What is an adjusted registration fee?
6. When will I find out if I am off of a wait list?
7. Does my child need to bring food to camp?
8. When are the forms I received after registration due?
9. My child takes medication, is this allowed?
10. What is the difference between the Office Phone and Site Phone?
11. What if I lost the forms I received at registration?
12. What are the drop off and pick up procedures?
13. How strict is the "Must be Potty Trained" rule?
14. Where do Adventure Camp and Teen Camp go for field trips?
15. How will I keep track of what I signed up for in February?

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1. Why wasn’t my garbage or recycling picked up?
2. How do I get rid of yard waste?
3. Where can I recycle my electronics?

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1. What information do I need to purchase a vehicle sticker?
2. I bought a new car, how do I get a vehicle sticker?
3. When do I need a vehicle sticker for my car?
4. How do I pay for my vehicle sticker?

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1. How do I set up automatic payment of my water bill?
2. I am not receiving my water bill, what do I do about it?
3. What is the current water rate?
4. How is my utility bill calculated?
5. Why was my water bill so high?
6. How do I set up my water account?
7. How do I pay my water bill?

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1. Why is a Water Replacement Program necessary?
2. Why must I pay for the new meter?
3. How much will the new meter cost?
4. What is the “radio read” feature being installed with the meter?
5. How will your meter be changed?
6. How should I prepare?
7. What happens if I refuse to let the village replace my meter?