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Administration

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1. What are your office hours?

The Village Offices are open Monday - Friday from 8 a.m. to 4:30 p.m.

2. Why are the airplanes coming in so low?

The Chicago Department of Aviation has notified the Village that there will be periodic changes to flight patterns due to ongoing runway maintenance and repairs at Midway Airport. Weather also impacts flight patterns. To file a noise complaint, please call 1-800-914-8537 or submit your complaint online at:

Chicago Dept. of Aviation - Noise Complaints.

3. How do I report a ComEd outage?

To report an outage, please call 1-800-334-7661 or you may also report an outage via the ComEd website.

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Building Permits

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1. When am I required to have a building permit?

The Village of Riverside requires that all building and construction projects (including alterations, repairs and demolitions) that cost more than $500 obtain a building permit prior to work beginning.

When the work being done is cosmetic only, permits are not required. This includes painting, carpeting, tile work, refinishing hardwood floors, and sealing driveways.

Please contact the Community Development Department if you are uncertain as to whether a permit is required for a particular project.

2. How much does a building permit cost?

Building permit fees vary depending on the cost of the project, inspections required and plan review costs. Some projects will also require a right-of-way deposit that will be refunded once the project is complete and the curbs, sidewalks, and parkway are restored to their original condition.

The basic permit fee is $100 or 1.75% of the value of the job, whichever is greater. Additional fees may be added for electrical and plumbing work, plan reviews, and parkway deposits. Since permit fees are not determined until after the permit is approved, permits must be paid for upon pickup and not before. The full list of fees can be found here. 

3. What documents do I need to turn in for a building permit?

• Completed Building Permit Application (Must include a list of all contractors)
• Copy of the signed contract between the property owner and the General Contractor or signed contracts with each contractor and subcontractor showing the scope of the work and the cost.
• Plat of Survey
• 3 sets of architectural-style construction plans (4 sets if grading and for additions/accessory structures with a footprint 400 sq. ft. and greater)
• Contractor information for each contractor working on the project
• See the Building Permit Process Packet for detailed construction requirements. 

Learn more on our 

permit page.

4. How do I report a property maintenance issue?

Property maintenance is handled through the Community Development Department. You must contact the department either in person or by calling 708-447-1241. The address of the property and a brief description of the issue to be addressed must be included in any report filed.

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Buying / Selling a House

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1. I am selling my house in Riverside, what do I need to do?

Riverside Village Code requires that homeowners obtain a Certificate of Compliance whenever title is transferred for a structure, building or dwelling unit, whether or not there is monetary consideration. The expense is the seller’s responsibility and the Certificate of Compliance must be given to the new owner at the time of closing.

An inspection of the property and an original, stamped, recent copy of the Plat of Survey, no older than 6 months, are required for the Certificate of Compliance. A final water read will be scheduled at the same time as the inspection. Please contact the Building Department to set up an appointment a week to 10 days before the closing date.

2. I just purchased a home in Riverside, what do I need to do?

The Certificate of Compliance and certificate of final utility bill payment should have been presented to the buyer from the seller in closing. These documents also verify that the utility account has been transferred to the new owners. A Municipal Guide can be picked up at the Village office for information on the Village.

Vehicle stickers must be purchased with 30 days of your move in date. The fee for a vehicle sticker is $90. Application for Vehicle Stickers

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Community Development Department

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1. Does the Community Development Department recommend contractors?

No. Because of liability, the Village cannot make recommendations of any type. You are encouraged to “shop around” and hire whatever contractor you see fit. Contractors that are not already licensed to work within the village can become so after providing the required insurance information.

The Community Development Department maintains a file of resident comments and complaints about contractors, and this file is available for public viewing during business hours: Monday through Friday, from 8 a.m. - 4:30 p.m. (We encourage you to submit either complements or complaints to our file if you like.)

2. Does the Community Development Department have a list of contractors that I can view?

We are able to tell you if any contractors are licensed with us, however please understand that this is not a recommendation of any type. We would merely be letting you know if their insurance information is on file and up to date.

3. How does a contractor get licensed?

To become licensed, contractors must fill out our contractor’s license application form. They must also provide a certificate of insurance showing general liability and proof of workman’s compensation (if they are required by state law to carry it). They must also provide a $10,000 surety bond in the name of the Village of Riverside. There is a $100 fee for a contractor’s license, and they are valid for one year from the date of issue.

4. Who should apply for a permit - the owner or contractor?

Either party can apply for a building permit. Some contractors take care of it themselves, while others place that responsibility on the homeowner.

5. How do I apply for a permit?

To apply for a building permit, you will need a building permit application form and a copy of your SIGNED contract with the contractor doing the work. You also need to sign and submit the minimum requirement sheet (two pages). Any job that will affect the “bird’s eye view” of your lot (deck, sidewalk, fence, addition, garage, etc.) will also require a copy of your Plat of Survey with the proposed changes drawn in to scale. For large jobs where plans must be submitted (additions, new constructions, renovations, etc) we require 3 copies of plans stamped by the architect. Any new construction, addition, or accessory structure 400 square feet or greater requires a topographical survey of both existing and proposed drainage conditions.

6. I’m doing the work myself. Do I still need a permit?

Yes you do. The application process is the same as above, except you will need to fill out a homeowner waiver. This is a one page form that basically states that you are doing the work yourself and agree to abide by all current building codes, and that if you fail any inspections repeatedly you will hire a contractor to finish the job if necessary.

7. What if my relative is going to help me do a job?

If you and a blood relative are going to be working on a project, they are also covered under the homeowner waiver. If you will pay the person who is working, regardless of the amount, they are considered a contractor. They must be licensed and bonded with the Village.

8. How long does it take to get a permit?

When all required documents are received, a permit generally can be issued within a few days. Large jobs, such as additions or remodeling which require plan reviews, take at least a week to 10 days. If there are problems uncovered during the review or if any of the contractors have not submitted their needed paperwork, the process will be delayed.

9. How far in advance should I apply for a permit?

You should apply for a permit as soon as possible. A good idea is to apply for the permit immediately after you sign the contract for the job.

10. How much does a permit cost, and when do I pay for it?

Permit costs are based on the value of the job being done. The basic permit fee is $100 or 1.75% of the value of the job, whichever is greater. Additional fees may be added for electrical and plumbing work, plan reviews, and parkway deposits. Since permit fees are not determined until after the permit is approved, permits must be paid for upon pickup and not before. The full list of fees can be found here.

11. How long are permits valid for?

Permits are valid for 18 months from the date of issue. The job must be started while the permit is valid. If for some reason the job cannot be started while the permit is valid, please contact us in writing to request an extension.

12. What are construction hours?

Work hours are Monday through Friday from 7 a.m. to 8 p.m, Saturday from 8 a.m. to 8 p.m. There is no contractor work allowed on Sundays or national holidays.

13. What happens if I don’t get a permit?

If you are working without a permit, inspectors will order all work stopped and have any contractors leave the job site immediately. Permit and licensing fees will double, and work cannot begin again until a permit is issued.

14. Are inspections required?

Inspections vary depending on the job. All jobs will require a final inspection, however other jobs may require additional inspections, such as concrete prepour, electrical, or plumbing. A complete list of necessary inspections will be on your permit.

15. What do I do when my job is complete?

Once your job is complete, call the Community Development Department at 708-447-1241 to set up a final inspection. This is particularly important, as it allows us to close our files on your permit.

16. What is the normal process of getting a building permit?

Each project is unique, but most follow the normal process:
- Get your idea.
- Have the plans drawn up.
- Hire your contractors and sign a contract. Remember that all contractors who work in Riverside must be licensed with us.
- Apply for the building permit, and submit all plans and documents necessary.
- Village staff reviews the plans and contacts you for any necessary modifications.
- Village staff verifies all contractors are licensed and up to date.
- Permit is issued, picked up and paid for. You must display the permit card in a front window while the work is being done.
- Schedule inspections as required during the building phase.
- When the work is completed, schedule the final inspections.
- Issue a Certificate of Occupancy if required.

17. Which building codes does the Village enforce?

The Village of Riverside enforces the International Code Council 2006 Editions. Click here for the full list and local amendments.

18. What are the requirements for different types of projects?

The Department has created the Building Permit Process packet, which answers many questions you may have regarding a project, including detailed construction requirements. 

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Construction

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1. How do I apply for a building permit?

Any building or other construction, alterations or repairs where the cost is more than $500 shall require a permit. Any electrical or plumbing work of any kind requires a permit. Permits are not required for painting or flooring work, minor repairs or regular maintenance.

At a minimum, submittal requirements are the completed application form and a copy of the contract between the homeowner and a contractor licensed with the Village. Depending on the scope of the job, additional information may be required.

Building Permit Applications

2. How do I apply for a contractor’s license?

A contractor wishing to perform work in the Village is required to be licensed with the Village. Submission requires the completed application, a $10,000 surety bond in the name of the Village of Riverside, certificate of insurance with the Village of Riverside named as additional certificate holder, proof of Workman’s Comp, and a copy of the state license for an electrician, roofer or plumber. A contractor’s license is good for 1 year from the date issued and the fee is $100. Contractors License Application

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Emerald Ash Borer

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1. What is EAB?

EAB is an invasive insect new to our area. The pest is native of Asia and was most likely brought to this country in shipping crate lumber. This pest lays eggs on ash trees (the only species it currently infects). The larvae burrow in to the vascular tissue of the trees, just below the surface of the bark. The larvae themselves, causing their decline and ultimate death. All ash tree species are susceptible and will most likely fail within the next few years. Unfortunately, ash specimens are no longer a viable species for our area.

2. Why is this the first time I am hearing about this?

EAB has been in national headlines for several years. It has been the subject of financing and budget discussions in the state and at the local levels for several years. Prior to its discovery in Riverside, several Landmark articles have been written regarding the insect. The first insect was found in a purple trap provided by the Illinois Department of Agriculture in 2010, at which time local newspapers gave it much attention (something they continue to do). Village staff has published notices and updates in editions of the Riverside Review as well as the Village website. The forester first informed the Village administration regarding the insect in a memo submitted in 2006. Prior to its discovery in Riverside, informational door hangers, signage boards, and videos on Riverside TV have been distributed to inform the public.

3. Where is EAB?

EAB is spreading throughout the United States, radially, from what is thought to be the original infestation area near Detroit, Michigan in 2002. All areas of the Village have been found to have EAB infestations in purple traps but only one location, near Ames School, on Southcote and Repton Roads has been confirmed by the Illinois Department of Agriculture in late December of 2011.

4. What are the treatment options?

While there are several treatment options available, the most promising treatments are injectable insecticides. The injectable products must be applied by a professional and are not available for sale to the general public. You should consult a professional, preferably a Certified Arborist, , to discuss treatment options, costs, and effectiveness of the treatments. The following link will provide more information to help you make an informed decision regarding the use of chemical treatments to protect your tree. Insecticide Plan (PDF)

5. Is the Village treating ash trees for EAB?

No. With the lack of proven long term success of treatments, along with long term treatment costs and ash tree species populations within the Village, treatment is not a viable monetary option, nor does the Village staff believe it is a good long term solution to providing a healthy and viable Village forest. The Village has collaborated with the Morton Arboretum to provide some ash trees for experimental treatments at no cost to the Village.

6. Should I treat my parkway tree or privately owned ash trees?

This is a personal choice. As previously stated, there are options (and many options about the options); education is necessary. There are many web sites that can inform you on every aspect of this pest. The Village of Riverside suggest you review further information found on resource websites such as www.emeraldashborer.info. EAB websites hosted by not-for-profit or governmental entities tend to give you the most straight forward information. Keep in mind that teh EAB cannot be eradicated from our landscape, and a long ter financial commitment to treatment is necessary to preserve your tree until its natural demise. The following link is an excellent article submitted by various universities regarding chemical applications and effectiveness. Fact Sheet (PDF)

7. The parkway tree looks so healthy, how do you know it is infested?

There are several symptoms ad signs which show arborists where the pests are. Primary identifies are split bark, D-shaped exit holes , and woodpecker damage. Bark tends to split on the smaller trees a season after feeding has begun. When the bark splits, you can visibly see the feeding galleries. D-shaped exit holes from adult emergence are also an identifier. While many insect pests can leave exit holes, EAB has a distinct size and shape. For mature species, the greatest telling damage is the presence of woodpeckers. As EAB larvae mature, woodpeckers find the larvae irresistible and feed primarily on these during the fall and winter months. The bark of heavily infested trees are riddled with holes from this feeding activity, although only a handful of wounds on a tree can be an excellent identifier of the earliest stage of a big infestation. Heavily infested trees can apprea to be perfectly healthy, unless you know what youare looking for. Once a gree is infested, it is a matter of a brief period of time before the tree will be dead. As in human healthcare, early diagnosis can be made when good health seems obvious. Apparent health does not negate the problem, or its dire prognosis.



Please keep in mind that the Village Forester has received extensive training in this regard and is acting on the community's best interests as a whole. Public safety related to the insect's damage is top priority. Reforestation is a close second.

8. Does this insect harm any other trees?

Ash trees are the only known tree host for EAB. Other trees will not be infested by this insect.

9. How many Village ash trees are there?

There are approximately 300 ash trees located on parkways (road rights-of-way) and Village-owned parcels. This number does not include ash trees located on privately owned parcels or natural areas around the Des Plaines River.

10. Will the Village contact me before removing my infested parkway tree(s)?

When a tree is identified as infested, a white X is put on the tree to inform the resident. This is done as a courtesy to let the resident know the status of the Village-owned tree at their parcel. The tree, with the white X, is typically, but not always left standing in order to allow the resident time to call and have any questions answered. For reasons of efficiency, the Village will not wait to speak with each resident relative to the removal of the Village-owned trees. With the removal of several hundred trees each year, and the added removal of more than a thousand in the next few years as a result of this infestation, contact with each individual is not always possible.

11. Will the Village inspect privately owned trees?

The Village has historically provided limited inspection and advice as it relates to tree issues. This is always a courtesy, and a service which the Village is grateful to supply, as time allows. The Village recommends that you consult a Certified arborist if time is a factor and pricing is requested. It is always a good practice to request credentials, insurance, and references. The Village cannot provide pricing estimates information but three price quotes are recommended.

12. Why does an infected ash tree need to be removed; can we wait until the tree is dead?

When a tree is found to be infested, its expedient removal is recommended in order to prevent the pests from reproducing and increasing the intensity and spread of the problem. Removal and appropriate disposal is consistent with good forestry practice, and is currently mandated by the Illinois Department of Agriculture.

13. If you identify an infected ash tree on my parkway, will you remove all of the ash trees on my parkway?

The Village will remove trees found to be infested by EAB, or as requested by the adjacent parcel owner for pre-harvest. All residents with Village-owned parkway ash trees are allowed to request the pre-harvesting of the trees in order to give in to the inevitable and get on the replacement planting list more directly. Unless requested, only infested trees will be removed.

14. Will the Village remove the stump once the tree is removed?

Yes. Stumps are added to a list and ground down (removed), hopefully, within the year of the removal of the tree. Grindings are then picked up and topsoil will be used to fill the hole. Ground areas are restored with topsoil and seed.

15. Why do the plants, edgin, and landscape bricks need to be removed prior to stump removal?

The stumping of the tree requires all items to be removed prior to removal.  This will avoid any damage to the equipment and items in proximity of the tree stump..

16. Will the Village remove plants, edging, and landscape brick prior to stump grinding?

No. Since these improvements are not permitted and installed without permission from the Village (and are actually bad for the trees). Village staff will not be utilized for their removal, nor will the Village be responsible for damage that may occur to these personal items during the removal process. Therefore, the stump grinding and tree replacement process will not take place until the parcel owner causes their removal.

17. Will the Village replace the trees that are removed from the parkway?

Yes. It is currently the Village’s policy to replace a majority of removed parkway trees that currently reside within an acceptable planting site in a reasonable amount of time. With the on-set of EAB, the subsequent substantial loss of trees, and the current economy, it is difficult to predict whether the planting program will be able to be funded to the capacity necessary to off-set these large losses within the time frame we currently apply. It is, however, our goal to replace everything that is removed, if the planting site meets current criteria for suitability. It should be noted that some trees have already been planted to replace trees lost to EAB in advance of the infestation.

18. How long do I have to wait for a replacement tree?

It is currently the Village’s policy to replace a majority of removed parkway trees that currently reside within an acceptable planting site as Village finances allow. With the rapid on-set of EAB, the subsequent substantial loss of trees, and the current economy, it is difficult to predict whether the planting program will be able to be funded to the level necessary to off-set these large losses within an acceptable time frame. As losses increase, there is potential that this time frame may lengthen. Ultimately, the Forester plans to replace parkway trees and review park areas for potential replacement. Public safety is the first priority, but the Forester realizes that the greatest measure of success by Riverside residents, pertaining to EAB management, will be the reforestation effort that follows tree
removals. To ensure replacement of a removed parkway tree, residents are encouraged to participate in the Tree Cooperative planting program, which is a 50 / 50 cost share between the resident and the Village for planting and installation. Prices can range from $120 to $200 depending on tree species and size.

19. What will be the size of the replacement tree?

Plants can range anywhere from one and a half (1 ½) inches in diameter, to two (2) inches in diameter. Tree height is dependent upon species characteristics and can vary dramatically. The Forester purposefully chooses to plant specimens on the smaller side because smaller trees establish quicker, and admittedly are more affordable. When a tree is dug from the nursery, a substantial portion of its
root system (feeding system) is removed (as much as ninety (90) percent). This makes new trees very difficult to transplant and establish. The larger the new tree, the more difficult it is to transplant and establish, which causes the rate of failure of newly installed trees to dramatically increase. The increased purchase price, and increased failure rate (which results in added cost of subsequent replacement,
equipment, and labor) of larger trees has proven to be a challenge to effective use of transplanting dollars. Therefore, the size of tree installed is that which the Forester feels best suits it ability to rapidly establish, quickly put forth new growth, and provide the best, long-term, quality and quantity of trees which benefits our community.

20. Can I plant my own tree?

Yes, but since the planting will take place on Village-owned property, the installation must be reviewed and permitted by the Department of Public Works. The permit must meet certain requirements (including planting location and species selection) to be approved by the Village. Once the installation takes place the tree becomes the property of the Village, the Village then assumes ownership rights and responsibilities. Permits can be obtained from the Village offices at the Riverside Township Hall. Return the completed permit to the Village offices for consideration of your request.

21. Will the Village reimburse me if I plant my own tree?

No. Once the decision is made to plant your own parkway tree you have stepped outside of the Village program and processes which are designed for best use of tree program funding.

22. Can I choose what type of tree will be installed?

The Village typically provides homeowners with several choices of species for installation in the Village-owned parcel adjacent to their property. These species are chosen based upon appropriateness for parkway installation, viability of the species, availability, proven success, and diversity for the entire area. While you may not be given the ability to choose a specific species, you are typically given a choice
from among several quality species.

23. Why can’t I choose the same tree as all of my neighbors?

Diversity in the urban forest is important in providing for its future success. As the Village learned with Dutch elm disease and is now learning with EAB, the planting of a single species in mass quantities is a poor urban forestry practice. Once a species becomes susceptible to a new insect or disease, the community suffers unnecessary and substantial losses of the environmental, monetary, and aesthetic benefits these trees provide. The Village therefore strives to provide adequate diversity when choosing the plants to offer for replanting. These trees are typically not the standard trees you may see on the street or at your neighbor’s home. This is a purposeful decision. Usually the trees you are most familiar with are the ones that are over-planted community wide. Adding more trees to their numbers will only cause the Village to be more vulnerable to the same issues the Village is currently facing. Trees offered in the program have fewer total numbers throughout the community, and only a certain number of each tree species are available for planting each season, which provides for greater community species diversity and promotes forest durability.

24. This is the first I am hearing of EAB; why am I so far down on the replacement list?

While this may be the first you are hearing of this pest, it has been in Riverside since 2010. With standard tree losses, coupled with the substantial losses due to EAB, the number of failed trees has and will continue to increase dramatically. Trees are added to the list in the order they fail. Your place on the list is a testament to the devastation caused by invasive species and the environmental disaster we are currently experiencing. We continue to do the best we can to manage this challenging situation. Your patience is appreciated.

25. Is this going to cost me anything?

If you follow the Village process that is currently in place, failed Village-owned parkway trees are removed, the stumps are ground out, the site is restored (with topsoil and seed), and the tree is replaced (if the site meets current standards) at no cost to you. Regarding private property removals, EAB infested ash trees must be removed as requested by the Village. Per Village code 8-5-6, an infested ash tree must be removed within 30 days of notification from the Village. This is a state mandate that requires the municipality to enforce the removal of a declared pest deemed a nuisance by the state of Illinois.

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Finance

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1. Where do I find my water & sewer bill PIN?

Your PIN is found just below your account number on your water & sewer bill.  See a sample water bill here.  You do not need a PIN to register an account.  A PIN is only required when making a one time payment.

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Fire Department

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1. What do I do with old fire extinguishers?

The best practice is to contact the manufacturer for information on disposal. Pressurized containers should not be placed in the garbage. Units with all plastics parts are general not refillable and need to be replaced if the gauge is
not in the green.

2. What is the departments ISO rating?

Currently, the department is an ISO 3 rated department.

3. What can I do to prepare for severe weather?

Be Prepared for Severe Weather

There are a number of severe weather hazards that may affect Riverside, including thunderstorms, tornadoes, lightning, floods and flash floods, damaging winds and large hail. Severe weather hazards have the potential to cause extensive property damage, injury and/or death. Severe weather may occur anytime, but severe weather is more prevalent in the spring and summer months. It is important to be prepared for these severe weather threats.

You should know some terms used to describe weather threats:
Severe Thunderstorm Watch - Severe thunderstorms are possible. Be prepared to take shelter.
Severe Thunderstorm Warning - Severe thunderstorms are occurring. Take shelter. Turn on a battery-operated radio to receive warnings and severe weather statements.
Tornado Watch - Tornadoes are possible. Watch the sky and listen to the radio or television for more information. Be prepared to take shelter. If you see any rotating funnel-shaped clouds, report them immediately by calling 9-1-1.
Tornado Warning - A tornado has been sighted or indicated by weather radar. Take shelter immediately. Turn on a battery-operated radio or television and wait for updated information for your area.
Flood Watch - Flooding or flash flooding is possible. Listen to radio or television for additional information.
Flood Warning - Flooding is occurring or will occur soon. If advised to evacuate, do so immediately.
Flash Flood Warning - A flash flood is occurring or is imminent. Move to higher ground immediately. Flash floods develop MUCH quicker than river floods.
Flood Statement - Minor flooding of creeks and streams, streets, low-lying areas or basement flooding is occurring or is imminent.
Tornado Siren
The Village of Riverside operates a tornado siren located near the Historic Water Tower. In the event a tornado has been sighted that threatens the Village of Riverside, the siren will be activated. Once the siren activates, take cover immediately. An “All –Clear” signal is not sounded, but if another event threatens, the siren will be re-sounded. The siren is tested on the first Tuesday of each month at 10:00AM.

Assessing After Severe Weather
After a severe storm or tornado strikes, the Riverside Fire, Police and Public Works Departments will assess the damage as quickly as possible. Roads that are blocked will be cleared as necessary by the Public Works and Fire Departments. Other hazards will be evaluated and the Village will take actions to protect Riverside residents.

Please stay clear of hazards, particularly downed power lines. If you find wires down on the ground, call 911 and keep everyone away. If your power is out, call ComEd at 1-800-EDISON1. If you can call from the address where the power is out, that will help. Please do not call 911 to report a power outage. Unfortunately, the Village is unable to report individual outages and often does not have significant information concerning the predicted duration of the outage.

Flooding
Flooding has occurred regularly in the area of the Des Plaines River. The Village monitors the river levels and works to advise residents in the potential flood area when conditions warrant. If you are in an area that typically floods, watch the Village Website and Network 6 for information, including parking restrictions and designated remote parking.

For more information about severe weather or disaster preparedness, call the Riverside Fire Department at 708-447-2123 or check out the National Weather Service's Tornado Safety Tips, the Illinois Emergency Management Agency Website or the FEMA website. National Weather Service's Tornado Safety Tips

4. How do I know what is in the floodplain?

FEMA Flood Maps
FEMA MSC discontinued general distribution of paper mapping products. This affects Flood Insurance Rate Maps, Flood Hazard Boundary Maps, and Floodway Maps. Customers can continue to view these products free of charge and/or purchase them in digital formats.

For more information on FEMA Floodplain maps please visit the

FEMA website.

5. How do I minimize my risk for flood damage?

Flooding can happen anywhere, and is the costliest and most common disaster in the United States. There are a variety of ways you can minimize your home’s risk of flooding, and many of them are easy and inexpensive.

FEMA Gives Tips Minimizing Risk of Flooding

6. What should I do with my medical information?

My Medical Information Packets

The Riverside Fire Department has made available "My Medical Information” packets for our residents. The “My Medical Information” packet is designed to speak for you when you can't speak for yourself. The packet contains important medical information that can assist emergency personnel in administering the proper medical treatment. The packet is also a useful way to bring all your pertinent medical information to any of your doctor appointments.

The “My medical Information” packet will inform medical personnel of your name, age, DOB, emergency contact information to get a hold of your family, your doctors name, what medications you are taking, any allergies you may have and your medical condition. You may also wish to place any other information about the medical care you wish to have inside the packet as well. Packets can be picked up at the Riverside Fire Department or the Riverside Police Department.
Packet
Information Card (PDF)

7. What do I do when the siren is activated?

Outdoor Warning Sirens

An Emergency Outdoor Warning Siren System is an all-hazards siren system used to warn the general population of potential danger. During an emergency, the sirens will be activated for 3 minutes.

What Do the Sirens Mean?
Alert: A single tone signifying an emergency alert. This signal may be used to inform the community of an emergency or disaster, including a severe storm, tornado warning (not a tornado watch), earthquake, chemical hazard/hazardous material incident, extreme winds, or biological hazard.
All Clear: Riverside does not use an All Clear signal. Tune in to your local news agencies and listen for notification from city officials regarding the emergency.
Siren Test Times
Sirens are tested on the first Tuesday of each month at 10 a.m.

What Should I Do if I Hear the Sirens?
If the sirens are activated - and it is not a monthly siren test - the public should see it as a signal to
Seek shelter
Tune in to radio or television to get information about the type of emergency and instructions and recommendations
Listen to your local media for indications that the emergency is over
The public should not call 9-1-1 unless they have an actual emergency.

8. What do i need to know about railroad safety?

In order to ensure everyone's safety, the Village of Riverside would like to remind all residents to use caution when crossing tracks. Railroad signage descriptions have been provided. Please review the signage information with everyone in your household.

Signage

Railroad Crossing Warning Sign
This sign means you are coming to a railroad crossing. Always look both ways and listen carefully to be sure a train is not coming from either direction before crossing the tracks.

Railroad Crossing Gate - Animated

Many railroad crossings have a gate with flashing lights that close when a train is coming. Never go around a closed railroad gate, and never try to get across the track before the train gets there.

Railroad Crossing Light - Flashing

Some crossings which don't have gates may have this sign. When the lights are flashing, a train is coming. You should wait until the train or trains have passed before trying to cross the tracks.

Use Caution When Crossing Railroad Tracks

-Railroad tracks are uneven. You should not try to bicycle, in-line skate or run when crossing tracks.

-Trains are very large and heavy, and take a long time to stop.

-Sometimes when a train has just passed from one direction, another train may be coming from the opposite direction. You might not notice the second train because of the noise from the first train.

9. What do I need to know about carbon monoxide hazards?

Keep Your Family Safe from Carbon Monoxide

Each year in America, unintentional carbon monoxide (CO) poisoning claims more than 500 lives and sends another 15,200 people to hospital emergency rooms for treatment.

Carbon Monoxide Can Be Deadly

You can’t see or smell carbon monoxide, but at high levels it can kill a person in minutes. Carbon monoxide (CO) is produced whenever any fuel such as gas, oil, kerosene, wood, or charcoal is burned. If appliances that burn fuel are maintained and used properly, the amount of CO produced is usually not hazardous. However, if appliances are not working properly or are used incorrectly, dangerous levels of CO can result. Hundreds of people die accidentally every year from CO poisoning caused by malfunctioning or improperly used fuel-burning appliances. Even more die from CO produced by idling cars. Fetuses, infants, elderly people, and people with anemia or with a history of heart or respiratory disease can be especially susceptible. Be safe. Practice the do’s and don'ts of carbon monoxide.

CO Poisoning Symptoms

Know the symptoms of CO poisoning. At moderate levels, you or your family can get severe headaches, become dizzy, mentally confused, nauseated, or faint. You can even die if these levels persist for a long time. Low levels can cause shortness of breath, mild nausea, and mild headaches, and may have longer term effects on your health. Since many of these symptoms are similar to those of the flu, food poisoning, or other illnesses, you may not think that CO poisoning could be the cause.

You Can Prevent Carbon Monoxide Exposure

• Do have your heating system, water heater and any other gas, oil, or coal burning appliances serviced by a qualified technician every year.
• Do install a battery-operated CO detector in your home and check or replace the battery when you change the time on your clocks each spring and fall. If the detector sounds leave your home immediately and call 911.
• Do seek prompt medical attention if you suspect CO poisoning and are feeling dizzy, light-headed, or nauseous.
• Don't use a generator, charcoal grill, camp stove, or other gasoline or charcoal-burning device inside your home, basement, or garage or near a window.
• Don't run a car or truck inside a garage attached to your house, even if you leave the door open.
• Don’t burn anything in a stove or fireplace that isn’t vented.
• Don’t heat your house with a gas oven.

Carbon Monoxide Detectors Required

Beginning January 1, 2007, Illinois Law requires every household to have at least one operating Carbon Monoxide alarm within 15 feet of every bedroom. It is the responsibility of the owner to supply the required alarm, while it is the responsibility of the person living in the home to assure the alarm is maintained and working. Tampering with a Carbon Monoxide alarm may even lead to felony charges.

What Should I Do if My Co Alarm Goes Off?

1. If you or someone in the home is feeling ill, evacuate all occupants immediately.
2. Call 911 and, when relaying information to the dispatcher; include the number of people feeling ill.
3. Do not re-enter the home until the fire department has a chance to check it out.
4. Follow the advice of the fire department and call a qualified professional to repair the source of the CO, if recommended.

10. What are the local regulations on fireworks?

Fireworks are basically prohibited in the Village of Riverside. Specifics can be found in the 

Fireworks Ordinance

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Forestry

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1. Will the Village prune my parkway tree?

The Village Forester manages a cyclic pruning program to improve and maintain our historic urban forest. Each year, 1 of 5 designated sections in town will be addressed and evaluated for tree maintenance. The program ensures that every tree within the Village is properly maintained over a 5 year rotational period.

Mature trees are trimmed to remove dead limbs while younger trees are pruned to improve overall structure. The Village prefers to perform tree pruning during the dormant season but can receive and evaluate your concerns to determine the best course of action.

2. How can I get a tree planted on my parkway?

The Forester implements a Cooperative Tree Planting program throughout the Village. Typically, we will begin taking orders on a first come first serve basis in mid July. The cost of the tree varies based on the species offered with an average cost of approximately $150 per tree from each resident. The Forester likes to work with each homeowner to select the appropriate species for each parkway.

If the program’s time frame or tree selections are not preferable, you may also choose to submit a Parkway Landscaping Permit for our consideration. The permit is no cost to residents and enables the Village to update our tree inventory database and provide guidance on appropriate tree species selection.

The Village does not plant on private property. Funding for the program is subject to budgetary constraints. For further information, please review

Landscaping in a Landmark Village 2021 (PDF)

3. Does the Forester provide assistance regarding private property trees?

Riverside’s Forester oversees the maintenance and management of all public trees, including those in parks, triangles and parkways. From time to time, the Forester may provide advice regarding private trees. The Department of Public Works does not manage private property trees and does not get involved in private property issues.

4. Can you recommend a tree company for tree removal or maintenance?

The Village cannot provide an official recommendation regarding a specific tree company. A certified arborist is strongly encouraged to ensure the contractor is knowledgeable and can apply proper arboricultural practices. The Forester advises all resident to obtain 3 separate quotes for work and confirm that the contractor carries the appropriate insurance to work on private property.

5. Does the Village pick up my tree trimmings or storm damage?

The removal of private property yard waste or tree trimmings are to be bundled and placed for pick up by the current waste hauler. For further information on proper disposal, please visit the Flood Brother's website for removal of debris.

6. Will the forester inspect my tree?

Riverside’s Forester has the responsibility of all the public trees, including those in parks, triangles and parkways. He will check private trees for disease/damage as his schedule allows. When heavy storm damage occurs Public Works will sweep the Village for downed tree limbs etc. However, he will not normally pick up limbs from private property.

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General

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1. What forms of payment does the Village accept?

The Village of Riverside accepts personal or business checks, cash, Discover, MasterCard or Visa credit cards. Payments online can be in the form of e-check, MasterCard or Visa. The Village pays the applicable fees for credit card use.

2. What do I need for a garage sale permit?

A permit is needed in order to have a garage/yard/house sale in Riverside. All that is needed is the name, address and dates of the sale. One sale is allowed per address per calendar year. The permit is issued at the front desk of the Village Office at no cost to you.

3. My gas lamp is out. Who do I call?

Our historic gas lamps add charm and ambience to the Village; however, they need special care. If you have any problems with a gas lamp, please report your issue using 

Riveside Responds.

4. When is the office open?

The Village office hours are 8 a.m. to 4:30 p.m., Monday - Friday. The Public Works offices are open 7:30 a.m. to 4 p.m., Monday - Friday and Parks & Recreation offices are open 9 a.m. - 6 p.m.

The offices are closed for the following holidays:

• New Year’s Day
• Martin Luther King Day
• Spring Holiday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day

5. What are the phone numbers for Village departments?

View the phone number and other contact information for departments here.

6. Where is the Parks and Recreation Department located?

View the Parks and Recreation Department's address and contact information.

7. Where is the Public Works Department located?

View the Public Works Department's address and contact information.

8. The sewer in front of my house is flooded. What do I do?

During heavy rain storms, it is especially important to clean the catch basins of leaves and debris. The Village sweeps the streets regularly but asks property owners near the catch basins to check the basins for debris whenever possible.

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Mosquito Control

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1. What is West Nile Virus?

It is an infection carried by mosquitoes. People get West Nile Virus from the bite of a mosquito that is infected with West Nile Virus. Mosquitoes become infected when they feed on a bird that has the virus in its blood. Once infected the mosquito can spread the virus to humans and other animals.

2. How is the Village of Riverside monitoring West Nile Virus in the community?

The Village works with the Cook County Department of Public Health and the Des Plaines Valley Mosquito Abatement District to monitor the virus throughout the regular testing of mosquitoes in the area. Dead birds are also tested for West Nile Virus.

3. What steps are being taken to control the mosquito population in Riverside?

The Des Plaines Mosquito Abatement District treats all street catch basins with larvicide every 7 - 10 days during the mosquito breeding season. The abatement district will also treat catch basins on private property on request. Call 708-447-1765 or visit the website for more information.

4. What should I do if I find a dead bird in Riverside?

The presence of dead crows and blue jays in a community is a sign of possible West Nile Virus in the area. If you find a dead bird, especially a blue jay or crow, please report your sighting to the Cook County Dept. of Public Health at 708-492-2650. Also contact the Des Plaines Valley Mosquito Abatement District at 708-447-1765. Or fill out a dead bird report form. You can also report your sighting or report online.

5. How worried should I be about getting infected with West Nile Virus?

The chance of being infected with the West Nile Virus is quite small. Less than 1 percent of mosquitoes are infected, and less than 1 percent of the people who are bitten by an infected mosquito become severely ill. People over 50 and those with compromised immune systems are the most susceptible.

6. What are the symptoms of West Nile Virus?

Most people infected with West Nile Virus have no symptoms of illness and never become ill. Some people may become ill 3-15 days after being bitten by an infected mosquito. Symptoms may include fever, headache and body aches. More severe symptoms may be a high fever, stiff neck, confusion and muscle weakness.

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Parking

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1. Where can I park my car?

Parking in the Village is very limited. On-street parking is only allowed on one side of most streets. No Parking is allowed on any street between 2 a.m. and 6 a.m. for reasons of safety, snow removal, and street sweeping.

If your car cannot be driven or you have special needs (such as a party, or your driveway is being resurfaced) please advise the Riverside Police Department and we will try to accommodate you. Other parking restrictions vary by area.

To register your vehicle for an online overnight parking pass, please visit the Frontline PSS portal.

To pay for hourly parking online, click here to visit the Passport Parking website.  You may also pay by phone at 708-716-0716.  Riverside is Zone 60546.

More information on parking

2. Where is commuter parking available?

Commuter parking is available in 2 places:

Lot 1 is south of the tracks, west of the train station. Some metered spaces are paid by the hour/day and some are sold as quarterly permits. The spaces with blue number signs are for metered parking, and the spaces with brown number signs are for quarterly permit holders only. The cost is $160 per quarter for commuters or $200 per quarter for 24-hour parking.

Lot 8 is located south of the tracks, east of the crossing. These spaces are only for permitted daily commuters at a cost of $160 per quarter.

There is generally a short waiting list (1 – 3 months) for spaces in Lot 1 and a longer waiting list (approximately 5 - 6 years) for spaces in Lot 8. Please contact the Finance Department to be placed on the waiting list. You will be called as soon as something becomes available.

To pay for hourly parking online, click here to visit the Passport Parking website.  You may also pay by phone at 708-716-0716.  Riverside is Zone 60546.

Map of Riverside Parking Lots

3. Are there metered parking spaces?

The spaces in Lot 1 with blue number signs are metered. The meter machine is located on the west end of the train station platform. Remember the number of the space you park in and enter that number into the machine.

Payment can be made by cash, credit card, with your phone via app, website or phone number. Signage explaining payment options is located above the machine. The meters cost 25 cents per hour, and can be programmed for up to 24 hours at a time. These spaces are free on weekends, from midnight on Friday until midnight on Sunday, and holidays.

To pay for hourly parking online, click here to visit the Passport Parking website.  You may also pay by phone at 708-716-0716.  Riverside is Zone 60546.

View the Parking Meter Tutorial

4. Do I have to renew my parking permit?

Permit holders must renew each quarter by the deadline or they will lose their space. The Village will mail out renewal notices, however, it is the permit holder’s responsibility to pay by the deadline even if the paperwork is lost. The deadlines to renew for each quarter are December 15, March 15, June 15 and September 15.

To pay for hourly parking online, click here to visit the Passport Parking website.  You may also pay by phone at 708-716-0716.  Riverside is Zone 60546.

5. How can I be placed on a waiting list?

There may be a waiting list for residential and commuter parking lots. To be placed on the waiting list, fill out the Permit Parking Waitlist Form or contact Juana Garcia in the Finance Department. The typical wait time for a residential parking space is 2 - 4 months. You will be called when a space is available.

To pay for hourly parking online, click here to visit the Passport Parking website.  You may also pay by phone at 708-716-0716.  Riverside is Zone 60546.

6. I am a resident without overnight parking. Where can I park?

There are many apartments and condos near the central business district with no designated overnight parking. To these residents, the Village offers limited parking spaces by quarterly permit only, which cost $200 per quarter. There are 4 lots where residential parking is offered:

• Lot 1 - 56 Bloomingbank Rd.
• Lot 2 - 71 Pine Ave.
• Lot 3 - Park Pl.
• Lot 4 - 50 Pine Ave.

To pay for hourly parking online, click here to visit the Passport Parking website.  You may also pay by phone at 708-716-0716.  Riverside is Zone 60546.

Map of Riverside Parking Lots

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Parks and Recreation

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1. What are your office hours?

We are open Monday - Friday, 9 A.M. to 5:00 P.M. We are closed on certain holidays.

2. How do I register for a program?

For general programs, you can conveniently register online. You can register in person for a program at 43 E. Quincy St, and pay with card, check, or exact cash. We strongly recommend registering 8 days prior to the start of a program. 

3. How can I get involved with Riverside Parks and Recreation?

We are very grateful for your interest in supporting Riverside Parks and Recreation membership. Riverside Parks and Recreation employees must be 16 years old. Find out what we are hiring for here.

Are you interested in volunteering to coach for the a league? Are you interested in volunteering for one of our races? Find volunteer opportunities here.

4. Do you have a lost and found?

We hold on to items left behind at the 43 E. Quincy St. If you or your children participated in a Parks & Recreation class or activity and discover that you’ve left something behind, please give us a call at 708-442-7025 to see if we have it.  We donate uncollected items twice a year. If you left something at another facility, we can contact that facility to see if they found the missing item.

5. How do I sign up for Summer Camp?

Registration for our Summer Camp Program can now be done online or in person. To register, you are required to put a $15 deposit down per child per week you are interested in. Upon completion of registration, there will be required paperwork to be filled out. If you register in person, you will be handed this paperwork in person. If you register online, you can find the paperwork on our Summer Camp page. 

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Police Department

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1. Is door to door solicitation allowed in Riverside?

Village Ordinance requires anyone soliciting in neighborhoods to obtain a permit from the Village office during regular business hours. Solicitors must follow the ordinance and respect requests to leave the property. For those interested in soliciting, fill out an application at the Village Office along with the $50 application fee and a valid form of government identification. Some exemptions are religious and charitable organizations.

Residents do not have to answer or open the door to solicitors. Do not let anyone into your house and do not give out personal information about yourself or your neighbors. If a solicitor refuses to leave, call 9-1-1.

View the full Village Ordinance on soliciting.

2. How do I test to become a Riverside police officer?

Testing occurs every 2 years or as a list is exhausted. Our last published list was in July 2016. Applicant must be of good moral character, of temperate habits, sound health and physically able to perform the duties of the position for which they apply. The burden of establishing these qualifications rests upon the applicant. The applicant furnishes, along with an application:

• A copy of Military Service Record
• Discharge Papers
• Social Security card
• Birth Certificate
• High School Diploma/G.E.D. Certificate
• College/University Degree
• If requested, a copy of a certified transcript of course work from an accredited College/University

Helpful Tips

• Get a Law Enforcement internship through a college or university
• Get part time employment with a Police Department, perhaps as a community service officer, communications dispatcher or records clerk.

3. Why did I receive a parking ticket?

Many ordinances impact parking regulations, but the following are frequently cited:

• No parking on any village streets overnight 2 – 6 a.m.
• Expired meter (exempt weekends)
• No village tag/license displayed
• No parking permit (specified lots)
• Violated time limits.

4. How do I pay a ticket?

Visit the Jet Pay website to pay a ticket online. Pay at the Village Office, 8 a.m. – 4:30 p.m. by credit card, or at the Police Department front desk 8:00 a.m. - 4:00 p.m. Monday through Friday by check, cash, money order or cashier’s checks only.

You can also mail ticket and payment to the Riverside Police Department

31 Riverside Road

Riverside, IL 60546

5. How do I contest an ordinance violation or parking ticket?

You’ll be mailed a hearing notice listing the next hearing date at
Riverside Township Hall
27 Riverside Road
Riverside, IL.

You may attend the hearing or write a letter to the hearing officer and submit it by mail or drop it off at the Police Department to be heard on the hearing date. If you choose to write, you do not have to attend the hearing in person. In our note, list the ticket number and write out the same explanation that you would tell the hearing officer if you were there in person.

6. How do I know my court date?

On Traffic or Local Ordinance citations, misdemeanor or felony charges, the officer who handled the case on the day of the citing will notify you of the date and time. Direct other inquiries to:
The Fourth Municipal District
Maywood Courthouse
1500 Maybrook Drive
Maywood, IL. 60153
Phone: 708-865-6060

7. What do I do if my parking ticket went to collections?

Call Municipal Collection Services at 708-613-2062.

8. How do I know when to go to court if I'm the victim of a crime?

Call the police non-emergency number at 708-447-2127 and ask the dispatcher for the officer handling your case.

9. Someone I care about got arrested and could not make bond. Can I visit them?

If the person already went to a Bond hearing and still could not make bond, they are likely at the Cook County Jail, which can be reached at 773-674-5225. If the person is still at Central lockup, there is no visitation unless you are the person’s attorney. Prisoners will never be at the Central lockup in excess of 72 hours. For prisoner inquires call; 708-447-9191 to reach Central Dispatch.

10. How do I get a crash (accident) report?

Most crash reports are obtained by your insurance company. You must have the last name of involved party, date of birth of involved party and date of accident. You must also have one of either the vehicle Identification number (VIN), police report number or driver's license number of involved party. If you need an accident report, it is available for a $10 fee by internet only.

11. What do I do if my vehicle was towed?

For a crashed vehicle or abandoned or disabled vehicle, call 708-447-2127. For an underage driver after curfew, a fee of $500 applies. It must be reported to Police Department with proof of insurance, proof of ownership and a valid driver.

For a DUI arrest, a fee of $500 applies, or even possible vehicle seizure. 24, 48, or 72 hour holds are applicable by law and you must report to the Police Department with proof of insurance, proof of ownership and a valid driver. For other arrests, a fee of $500 applies or possible vehicle seizure may occur. You must report it to the Police Department with proof of insurance, proof of ownership and a valid driver's license.

All tow and administrative fee releases are Mon-Fri 8:00am – 4:00 p.m.at 31 Riverside
Rd, Riverside, IL. 708-447- 2127. Cash only is accepted.

Towing fees are over and beyond fees applied by Village ordinance and must be paid separately to the towing company.

View the ordinances on towing fees.

12. How do I submit a crime tip?

If you have information on an unsolved crime, or a tip for the police, contact Detective Sergeant Frank Lara at 708-447-2127, ext. 284 or Detective Jim Lazansky at 708-447-2127, ext. 289. You can remain anonymous. Or use our Submit a Tip Form.

13. How do I submit a Freedom of Information Act request and what are the guidelines?

Your request for records must be in writing. The Riverside Police Department doesn’t require the completion of a standard form. You may submit your written request by mail, fax, e-mail or by mail. Be as specific as possible describing the records you’re seeking. Remember, the FOIA is designed to allow you to inspect or receive copies of records, it is not designed to require a public body to answer questions. Tell us whether you would like copies or if you just wish to examine the records in person, you may do either. There’s no fee for up to 50 pages of standard paper copies; for pages beyond 50 and there is a 25 cent cost per-page charge.

You may ask for a waiver of copying fees. To do so, include the following statement in your written FOIA request: “I request a waiver of all fees associated with this request.” In addition, you must include a specific explanation as to why your request for information is in the public interest—not simply your personal interest—and why it merits a fee waiver. Include your name, preferred phone number, mailing address, and, if you wish, your e-mail address.

Public Safety Analyst Sheryl Rini-Lara is the FOIA officer for Riverside Police Department and she can be contacted with questions.

14. What do I need to do to pick up my property?

Found property owner may come in with valid identification. Call 708-447-2127, ext. 293 to make an appointment. Prisoner property owner or their designee may come in with valid identification. Mon - Fri 8:00am - 4:00pm

For property held for investigation or evidence, unless other arrangements are made, all property will be released by appointment only on weekdays from 7 a.m. – 3 p.m., excluding holidays. Property must be released by the Criminal Investigation Division before the owner can come to pick it up. Owners may call 708-447-2127, ext. 261 to inquire.

Firearms that come into the possession of the Police Department will only be released with a Court Order or a Writ of Replevin. The owner needs court order papers signed by a judge. Owners may call 708-447-2127, ext. 261 for more information.

15. How do I file a citizen complaint?

If you believe that the conduct of an employee was inappropriate, you may request to speak to a supervisor at the police station. This will result in the immediate investigation of your complaint. If you do not wish to make the complaint in person, you may obtain a Citizen/Internal Complaint form from any supervisor or at the front reception window at the public safety lobby, Mon-Fri 8am-4:30pm. You will be provided with a fact sheet which will assist you in filing your complaint.

If you are unable to pick up a form in person, you may call our 24-hour number at 708-447-2127 to file a complaint or request the form be mailed to your home or you can

submit one online.

16. How do I file a thank you or a compliment?

If you wish to commend the actions of employees of this department, you may do so by writing a letter to the Chief of Police, verbal commendations may be given to any Department supervisor, or fill out a Compliment an Officer Form.

17. Does the police department offer fingerprinting?

Riverside Police Department offers fingerprinting for residents Mon - Fri, 8am - 4:00pm for the following purposes: licensing, job applications, background checks for employment. You will need to provide your own fingerprint card(s) for the fingerprinting.

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Preservation Commission

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1. How do I find out if my house is a local historic landmark?

To verify if your home is a local historic landmark, contact the Village Planner at 708-447-2700 ext. 326 or at planner@riverside.il.us or check Appendix D of the Preservation Ordinance (Title 11, Chapter 1, Section 5) in the Municipal Code.

2. I purchased a local historic landmark. Do I need any special approvals to do work on my home?

The Preservation Ordinance requires a Certificate of Appropriateness to be approved by the Preservation Commission for any work on the exterior of the home that requires a building permit such as a roof repair or replacement, tuck pointing, window repair or replacement, or additions. No additional approvals are required for painting or interior work. Although the Commission does not review painting proposals, they do caution any owner of a historic landmark against pressure washing wood prior to painting.

3. What are the standards for a Certificate of Appropriateness?

The Preservation Commission follows the Secretary of the Interior’s Standards for Rehabilitation. The Commission also considers the following criteria in determining whether or not the proposed work is compatible and appropriate:

- Whether such work will be compatible with and will positively enhance the architectural and/or historical integrity of the property upon which landmark status is based.

- Whether such work will have a positive effect and harmonize with the external appearance of neighboring properties and the essential character of the area where the property is located.

- Whether such work is visible from any public right-of-way during all seasons of the year.

- Whether the current physical condition, state of repair and structural stability of the property under consideration poses a dangerous and unsafe threat to the health and safety of the community.

4. How do I apply for a Certificate of Appropriateness?

The application should be submitted to the Community Development Department no less than 2 weeks prior to the next Regular Preservation Commission meeting. View the 2023 meeting calendar. If you are proposing in-kind repairs or replacements, the application can be reviewed within 7 days.

5. I am interested in having my home designated as a local landmark.

If you are interested in having your home or building designated as a local landmark, please reference the criteria in the Preservation Ordinance (Title 11 in the Municipal Code) and contact the Village Planner at 708-447-2700 ext. 326 or at planner@riverside.il.us to schedule a meeting with the Preservation Commissioner Chairperson and the Village Planner. 

6. Does the Preservation Commission have to approve the color of my home?

The Preservation Commission does not regulate what color homes are painted.

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Public Works

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1. Can you send someone out to shovel my driveway or sidewalk?

Residents are responsible for snow removal on their property. Public Works Department is responsible for snow removal on all Village streets. Main streets are given priority with the side streets and Central Business District sidewalks to follow.

Residents are not permitted to clear snow from their driveways into the street. Doing so makes it difficult for Public Works crews to keep streets clear for emergency vehicles and other motorists.

2. Where do I get the free mulch Riverside offers?

The mulch pile is located behind the Public Works building in the northwest corner of the property. Drive to the rear of the building past the fuel pumps to reach the mulch pile. Be sure to bring you own shovel, container(s) and enough manpower to move the mulch you wish to take.

Public Works Department Info

3. How do I get a banner hung in the park for my special event?

Banners for Village or civic organizations are permitted and will be hung by Village employees in Guthrie Park and Centennial Park. The Public Works Department keeps the calendar for banners and must approve all requests on a first come first served basis.

Fill out a Banner Request Form here

4. Where can I report a broken gas lamp?

You can report it using our app Riverside Responds

5. Where do I find my water & sewer bill PIN?

Your PIN is found just below your account number on your water & sewer bill.  See a sample water bill here.  You do not need a PIN to register an account.  A PIN is only required when making a one time payment.

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Riverside Township

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1. What services are offered by Riverside Township?

Often the Village of Riverside and Riverside Township and the various services they provide get confused. View a list of the services offered by the township.

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Sale & Transfer of Property

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1. What does the inspector look for?

The Compliance Officer checks to see if there is anything about the property that might not meet with the current zoning ordinances. (This is not a homeowner’s inspection which checks for problems with the building, such as roof leaks, electrical or furnace problems.) 

If work has clearly been performed without a building permit, the Village may require additional measures to ensure that construction work is inspected and meets minimum code standards.   

2. What if something on the property doesn’t comply?

Anything about the property that doesn’t comply with current zoning ordinances will be noted on the Certificate of Compliance. More than likely no corrective action will be required before the property is sold, but this is a way to inform the new owner of any items that are nonconforming to the zoning code. If the new owner wants to make alterations in the future, the items will have to be brought into compliance with our current ordinances.

For example, currently a driveway for a detached garage can be no wider than 10 feet. If the existing driveway is wider than 10 feet, it would be noted on the Certificate of Compliance. Then if the new owner wanted to replace the driveway, it would have to be reduced in size to the required 10-foot width.

3. What happens during the inspection?

The Compliance Officer checks the property for setbacks, width of driveways, and any accessory structures (sheds, garages, etc.) They walk through the inside of the property to verify that it complies with zoning uses, such as single family home, multi-family building, commercial, etc. At the same time, the final water meter reading is taken. The process takes approximately fifteen minutes. 

4. When does the inspection take place?

The Compliance inspection will be scheduled for approximately one week before closing, but the seller or their representative should call to make the appointment as soon as there is a closing date. We need the name of the current owner, the name of the buyer, and a contact person who we will call if we have questions and to notify when the Certificate of Compliance is ready to be picked up. The seller needs to call the Community Development Department at 708-447-1241 or complete the web form to set up the inspection date. You will be given an exact day and time for this inspection.

5. How much does this cost?

The cost depends on the type of property in question. The cost for a single family dwelling is $325 plus the final water bill. Also added to the cost are any fees owed to the Village of Riverside, such as parking tickets or municipal fines. If you have any outstanding building permits, final inspections should also be arranged.

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Summer Camp

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1. How do I enroll my child in camp?

Registration can be done both in person and online. In person registration will be at 43 E. Quincy. 

2. How do I make payments for summer camp?

Upon your initial registration, you will pay $15 per week you register which will be subtracted from your amount due. You must pay by the payment deadlines indicated on the registration form, your receipt, and parent packet. 

The following payment methods will be accepted:

• Online WebTrac – after initial registration. Pay off balance online under “Account” tab and scroll to “Pay Old Balances” in household WebTrac account.
• Automatic Payments through your Bank. Checks need to be made out to: Village of Riverside
• To the attention of: the Riverside Parks and Recreation Dept. at 27 Riverside Road in Riverside, IL 60546.
• In-Person at 43 E. Quincy St.

3. When is the summer camp payment deadline?

Please be sure to adhere to all payment deadline dates in conjunction with the aligned week of registration. (WKS 1 & 2 = May 16, WKS 3 & 4 = MAY 31, WKS 5 & 6 = JUN 15, WKS 7 & 8 = JUN 30, WKS 9 & 10 = JUL 15)  If payment is not received by the deadline, the child(ren) will be removed from the weekly program and no deposits will be refunded. If no waitlist exists, there will be a $10 late fee per week of enrollment. Spots are not guaranteed if you do not pay by the deadline. Please contact the Parks and Recreation office if you need to make arrangements due to emergency/unexpected situations.

4. What if I want to withdraw from summer camp?

There will be no penalties for any camp withdrawals made before May 9, 2022. Any withdrawals made after May 9, 2022 will result in the forfeit of the weekly deposit. After your full payment is made on the deadline, you will not receive a refund for the dates your payment covers. For example, your payment on May 16, 2022 covers week 1 & 2 of camp, if you choose to withdraw your child after the 16th, you will not receive a refund for week 1 & 2. If you withdraw before the payment deadline but after May 9, you will receive your payment less the $15 deposits and adjusted registration fees.
If your child needs to be withdrawn from a program, please notify the Riverside Parks & Recreation Department before the payment deadline by emailing (riversidepr@riverside.il.us) or by calling (708) 442-7025. If you do not receive a confirmation email, please follow up by phone. Failing to do so will result in the loss of refund. We appreciate your cooperation as other children may want to fill open camp spots.

5. When will I find out if I am off of a wait list?

If a week you are interested in enrolling in for summer camp is full you will be placed on a wait list. You will be contacted by Riverside Parks & Recreation Staff if a spot you are interested opens up. You will have 24 hours to accept or deny the available camp spot before it is offered to another camper. You must remit a deposit, or in some cases full payment to hold your spot.

6. Does my child need to bring food to camp?

Children will need to pack a lunch daily and bring a water bottle. It is recommended if you attend camp from 9 - 4 to bring a hearty snack as well. Riverside Parks & Recreation reserves the right to make a camp site peanut free for the safety of children.

7. When are the forms I received after registration due?

All forms are due by May 1st. Everyone listed on the Emergency Form is able to pick up your child and must bring a photo ID to pick up. Any changes to forms must be done in person at our office at least 2 business days prior.

8. My child takes medication, is this allowed?

Children that take medication must fill out a medication release waiver which can be found in the office. Depending on the type of medication, this form may be the only item required to allow medicinal use at camp.

9. What is the difference between the Office Phone and Site Phone?

Please call the office if you have administrative, billing, and or policy or procedure questions. Please call the camp site phone for attendance and day of notification related to your camper.

10. What if I lost the forms I received at registration?

All forms are available in soft copy form on our website and in hard copy form at our office at 43 E. Quincy. Forms must be turned in by May 1st. 

11. What are the drop off and pick up procedures?

Each camp has specific drop off and pick times and procedures. This information can be found in the parent packet.

12. How strict is the "Must be Potty Trained" rule?

Very strict. No exceptions. We understand that your child may still be working on potty training at the time of registration. This is one of the reasons we allow for withdrawal without financial penalty prior to May 9. If by May 9th you are not confident in your child's ability to use the restroom without adult assistance, we recommend cancelling your child's enrollment to avoid any financial loss.

13. Where do Adventure Camp and Teen Camp go for field trips?

Each week our Adventure Camp and Teen Campers go on field trips throughout the Chicagoland area. The field trip locations can be found on the calendars on your campers webpage. Calendars may change depending on other facilities.

14. How will I keep track of what I signed up for in February?

Your WebTrac account will detail your enrollment. Please allow for 3 business days for your registration to appear. You will also receive an email of receipt after initial registration. 

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Trash, Recycling & Yard Waste

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1. Why wasn’t my garbage or recycling picked up?

Flood Brothers provides garbage and recycling pick up every Thursday. Separate trucks pick up garbage, recycling and yard waste. If it appears that your house has been forgotten, contact Flood Brothers at 630-261-0400 and request a return trip. You must also contact Flood Brothers if you need to replace your containers.

2. How do I get rid of yard waste?

Unlimited Yard Waste is collected every year from the first Thursday in April to the last Thursday in November. Yard waste must be segregated from other materials and packaged as follows:

- Contained within 35 gallon or smaller waterproof, rigid containers with two handles and clearly marked with a “yard waste only” sticker available at the Village Office. Containers cannot exceed 50 pounds.

- Leaves contained in brown paper yard waste bags not to exceed 50 pounds.

- Bundles of brush not exceeding 50 pounds in weight and 2 feet in diameter, containing individual branch lengths not exceeding four feet and individual branch diameters not exceeding three inches.

Any landscape/yard waste not meeting the above requirements shall require a special pick up service. Special pick up can be arranged by calling Flood Brothers at 630-261-0400.

3. Where can I recycle my electronics?

Residents can drop off electronic items for recycling from 7:30 a.m. - 3:30 p.m. Monday - Friday at the Public Works Building in the designated green walk-in dumpster located at the gate of the parking lot.

The Earth911 website is one of the best resources for locating recycling centers for various items including light bulbs, household hazardous waste, household products, appliances and paint. View their website for more details.

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Vehicle Stickers

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1. What information do I need to purchase a vehicle sticker?

A vehicle sticker is required for every vehicle housed in or registered to the Village of Riverside. We will need the make, model, color, year and license plate for the vehicle. You will also need to provide your name, address and phone number. The cost of a sticker follows:

- Auto and RV’s: $90

- Motorcycles: $90

- Trucks under 8,000 pounds: $100

- Trucks over 8,000 pounds: $120

Vehicle Stickers are available online.  

Late fees are incurred at a rate of $10 per month for stickers not renewed by September 30.

2. I bought a new car, how do I get a vehicle sticker?

A new vehicle must be registered with the Village within 30 days of purchase. Residents will need to provide the year, make, model, color and license plate for the new vehicle. If the new vehicle is replacing a vehicle which already has a valid sticker, a transfer is completed and a new sticker is issued for a $5 transfer fee. If the car is an addition to the household, the regular $90 fee applies.

To purchase a sticker, click on the link below and select Make a One-Time Payment. Select Vehicle Sticker/Pet License from the drop down menu. For new vehicles, select Vehicle Stickers NEW. For vehicle replacements, select Vehicle Sticker Transfer Fee.

Purchase Vehicle Sticker Online

3. When do I need a vehicle sticker for my car?

Vehicle stickers are valid from July 1st through September 30th of the following year.  All vehicles that are housed in or registered to Riverside must have a vehicle sticker, even antiques. New vehicle stickers are required to be purchased and placed on a vehicle within 30 days of the purchase of a new vehicle, or within 30 days of moving into the Village.

Residents are responsible for the purchase of an annual vehicle sticker for each vehicle, even if they have not received a renewal application. Failure to purchase the required vehicle sticker before the deadline may result in late fees at a rate of $10 per month. The cost of the sticker is halved starting April 1st for new vehicles purchased after that date. Proof may be required to establish move-in date, such as a lease or purchase date.

4. How do I pay for my vehicle sticker?

Payment for vehicle stickers is accepted online or can be mailed via US Mail/placed in the silver drop box outside of the Township Hall along with the invoice. There will be no over the counter sale of vehicle stickers.

Renew Vehicle Sticker

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Water & Sewer Utility Bills

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1. How do I set up automatic payment of my water bill?

Automatic withdrawals from your checking or savings account can be set up for the payment of your utility bill. The application is available at the front desk of the Village Office or here.

2. I am not receiving my water bill. What do I do about it?

Utility bills are due every other month and mailed the last of the month before the month they are due (i.e. mailed September 30th and due October 20th). If you are not receiving the bills through the US Mail, you have the option of receiving the bills through your e-mail address. Please note that if you sign up for e-billing a hard copy of the bill will no longer be mailed to your home.  You may sign up for e-billing on the village website.

3. What is the current water rate?

The current water/sewer rate is $16.50 for one unit (100 cubic feet). Once the Village is finished replacing your water meter, your bill will be expressed in gallons. The conversion to gallons would be $22.05 for one unit (1,000 gallons).

4. How is my utility bill calculated?

Your water bill is broken down as follows:

- Water purchases covers actual water cost.

- Water operations covers cost of operating the water distribution system.

- Water capital covers costs of capital improvements such as water line replacements and improvements to the distribution and storage systems.

- Sewer operations covers the cost of operating the waste water system.

- Sewer capital covers the cost of capital improvements such as line replacements and major repairs.

5. Why was my water bill so high?

Utility bills are computed based on water usage for a 2 month period. Usage is billed in units of 100 cubic feet or 1,000 gallons depending on if you have received a new water meter. If you are concerned about a high usage reading, first check for a dripping faucet or running toilet. Also check the meter for movement when no water is being used.

The easiest and quickest way to check the meter is to take a reading before leaving and upon returning to the house. A period of at least 2 hours should be enough to verify if you have a problem. The Public Works Department is willing to come to your home by appointment to check for a leak and test your meter. Set up an appointment by contacting the Finance Department at 708-447-2700 x231.

6. How do I set up my water account?

Placing the utility account in a new resident’s name is accomplished automatically after the closing on a property. The seller must supply the new owner’s name for the account. Once a final water read has been made, the utility account is transferred into the new owner’s name. If a utility bill is in a renter’s name, the landlord or renter should arrange for a final water read and notify the Village of a change by phoning the Finance Department at 708-447-2700, ext. 231.

7. How do I pay my water bill?

The Village of Riverside has several methods of payment available. Payments can be made online, via check, or in person. Link to payment options here. The Villahe accepts cash, Discover, VISA, or Mastercard. Payment via check can also be mailed via US Mail or placed in the silver drop box outside of the Township Hall. 

Payment for utility bills may also be automatically deducted from your checking or savings account on the due date of the bill. Forms for the automatic deduction are available on the Village website. Additionally, phone payments are accepted through the Invoice Cloud program using their 844-937-0132 phone number.

8. Why must I pay a minimum water/sewer charge?

In order to maintain the water and sewer lines in working order for all residents and business owners in the village, the village charges each account a minimum bi-monthly charge of $78.60.

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Water Meter Replacement & Installation

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1. Why is a Water Replacement Program necessary?

The replacement of meters is required due to their age and serviceability. The service life of a meter is 15-20 years. The last comprehensive meter replacement program for the Village was in 2006, before that it was in 1983-1986.

2. Why must I pay for the new meter?

The Village of Riverside policy of periodic replacement at owners’ expense has been in effect since 1983, Village Code (Ordinance 1528, 3-21-1983). Whether the meter replacement is funded by the water fund, through user rates, or by direct charges, the users of the water system ultimately pay for the installation of a new meter. Charging each user for the exact size of meter received was judged to be more equitable than having customers with smaller meters subsidize those with a larger meter or a multiple meter (e.g. lawn irrigation meters) requirement.

3. How much will the new meter cost?

Cost depends on size. If needed, this charge may be prorated over a 6 month or 1 year period. The installation crew will have the form necessary to request a prorated bill. For more information view the page Water Meters.

4. How will your meter be changed?

The water department will call you for an appointment. Saturday appointment dates will be available. On the appointment date, a crew will arrive to install a new meter and external transmitter unit. The external transmitter is a small box (4 inch x 4 inch x 6 inch) which will be placed on a wall outside your home. This transmitter will generally be installed in the location of your present external device. The whole process will take less than an hour.

5. How should I prepare?

Prior to the appointment date, make sure the meter is accessible. Boxes, enclosures, clothes, etc. should be moved away from the meter. Also, check the valves in front of and behind the meter. These valves should be turned on and off once a year. Maintaining these valves is a homeowner’s responsibility. The wire running from the meter to the external register will also be replaced. Should you wish to install conduit to enclose this wire, the conduit should be installed before the appointment date.

6. What happens if I refuse to let the village replace my meter?

As of January 1, 2008 customers who have not responded to the request for meter replacement, which requires a monthly manual read, will be subject to a meter read charge of $100 per billing period.